What we collect: Account details, identity verification, payment info, and technical device data.
Why we collect it: To manage your account, process transactions, verify your age, and prevent fraud.
Who sees it: Our internal security team and essential partner service providers (e.g., payments). We never sell your data.
How long we keep it: For the duration of your account and as required by Malaysian law.
Your control: You can request access, correction, or deletion via our support channels.
1. Introduction and Scope
This Privacy Policy describes how i1bet collects, uses, and protects the information of our users based in Malaysia. By using our platform, you agree to the practices described in this document.
This policy applies exclusively to the services provided on our official domain. It does not apply to third-party websites, external payment portals, or other services you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party sites you interact with.
2. Personal Information We Collect
Account & Identity Data
Information provided during registration to establish your identity, such as your name, contact details, and date of birth, used to create your unique account.
Verification Documents
Copies of identity documents provided during the KYC process to confirm your legal age and residence in Malaysia.
Payment Data
Information required to facilitate deposits and withdrawals, including payment method details, processed through secure partner providers.
Gaming & Transaction Activity
Records of your bets, winnings, deposits, and withdrawals, which help us manage your balance and detect unusual patterns.
Technical & Device Data
IP addresses, browser types, operating systems, and device identifiers collected automatically to optimize performance and ensure security.
Support Communications
Records of your interactions with our support team via the channels available on this site to resolve your queries.
3. How We Collect Data
We collect information through three primary channels:
Directly from you: Information you enter when registering, updating your profile, or contacting support.
Automatically: Data collected via cookies and server logs while you navigate our platform.
Partner Providers: Information received from our payment processors and identity verification partners to confirm the validity of transactions and identities.
4. Why We Use Data
Your data is used for specific, legitimate purposes:
Account Management: Creating and maintaining your user profile.
Financial Processing: Handling deposits and withdrawals accurately.
Compliance: Verifying your age and identity to prevent underage gambling.
Security: Preventing fraud, multi-accounting, and unauthorized access.
Optimization: Personalizing the content and interface based on your preferences.
Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in Malaysia.
Marketing: Sending promotions and updates, but only if you have provided explicit consent.
5. When We Share Data
We do not sell your personal data to third parties. We only share information with:
Service Providers: Payment gateways, identity verification services, and technical hosting providers necessary for platform operation.
Legal Authorities: When required by law or to comply with a legal process issued by the relevant authorities.
6. How We Protect Data
We implement robust technical and organizational measures to safeguard your information:
Encryption: Data in transit is protected using industry-standard encryption protocols.
Access Control: Only authorized personnel with a strict "need-to-know" basis have access to sensitive user data.
Isolation: Payment data is handled through isolated, secure channels provided by our partners.
Monitoring: Continuous security monitoring to detect and respond to potential threats.
7. Cookies and Tracking
We use cookies to enhance your experience, remember your preferences, and secure your session. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.
8. Your Rights
You have the following rights regarding your personal data:
Access & Correction: You may request a copy of your data or ask us to correct inaccuracies.
Deletion & Portability: You may request the deletion of your data or ask for it to be transferred to another service.
Objection & Withdrawal: You can object to certain types of processing or withdraw your consent for marketing at any time.
To exercise these rights, please contact our support team via the channels available on this site. Note that even after an account is closed, we must retain certain data to comply with anti-money laundering and gambling laws.
9. How Long We Retain Data
We retain your personal information for as long as your account remains active. Once an account is closed, data is retained only for the timeframe required by applicable law in Malaysia for auditing, legal disputes, and regulatory compliance.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be closed immediately, and any remaining funds will be handled in accordance with our terms. Parents or guardians who believe a minor is using our site should report this immediately via our support channels.
11. Cross-Border Transfers
To provide our services, some of our technical and payment providers may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to maintain the confidentiality and security of your data during these transfers.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates are published directly on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed.
13. Contact Us
If you have any questions, concerns, or requests regarding your privacy and the management of your personal data, please contact us through our Support Page.
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